I had a rep named Matin Muhammed come to my home to give me an estimate for tax preperation. It was early January and I did not have any of my tax documents back yet.
Matin used my check stubs to do the estimate. He was not able to do a full estimate because I had not received my W2s or my 1099s for my investment information. He left telling me to email him when I received my documents. After he left I decided I did not want to use the company to file my taxes because Matin's estimate was the same as I got when I went to efile myself and I did not want to pay their fees.
I had no contractual agreements with this company nor did I ever give any permission to file taxes on my behalf. A few weeks later I received an email from Matin to provide them with an electronic signature to allow them to file my taxes. I never esigned I simply disregarded the email. I decided some weeks later I wanted to use the jackson hewlitt promotion to receive an upfront portion of my tax return.
The same night I filed with Jackson Hewlitt I received an email from Matin stating that they had try to file my taxes and they were rejected. This person did not receive any documents from me whatsoever to even kegally file. I never sent them a W2 or any 1099s.
Now I am also receiving alerts from lifelock that someone has been using my identity to apply for various loans. The company is extremely unresponsive and unapologetic
Product or Service Mentioned: Nu Republic Tax Preparation.
Reason of review: everything about this scam company.
Preferred solution: Let the company propose a solution.